Details about position

Looking for the next step in your career? Enjoy a challenge?  Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.  You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on our client to help them use the power of technology to achieve their ambition in this digital era. You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionizing cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognized for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realize your ambitions. Great talent. Great teams. Great work. Great opportunities.

Want to be part of our team?

 The Network Wireless Engineer is a senior role in the Networking Engineers job family. Their primary responsibility is to ensure the provision of a service to clients ensuring that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their objective is to ensure zero missed service level agreement conditions. The Network Wireless Engineer focuses on ensuring all lines of support for complex incidents through the effective management and leadership of a team of Network Engineers.

What you’ll be doing

Deploy infrastructure
They ensure that Purchased infrastructure at the client site is configured, installed, tested and operational. In this regard they will perform necessary checks and apply monitoring tools where required. Where software is a component of the solution they will also take responsibility for ensuring that the software is installed and configured according to client requirements.

Identify problems and errors
The Network Wireless Engineer identifies problems and errors prior to or when they occur. He or she will log such incidents in a timely manner with the required level of detail with all the necessary. They liaise with all stakeholders including client IT environments, vendors, and our client colleagues to expedite diagnosis of errors and problems and to identify a resolution.

Ensure resolution of incidents and requests
They investigate third line support calls assigned to then and identify the root cause of incidents and problems. They ensure the efficient and comprehensive resolution of incidents and requests. This could involve ensuring that repairs are carried out by coordinating product requests and liaising with other team members. They will also report and escalate issues to vendors if necessary. They take full ownership for managing the incident to resolution within the service level conditions.

Ensure continuous feedback
They provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by our client procedures.

Incident management
They assist in analyzing, assigning and escalating the support calls. They also provide telephonic support to clients where required.

They update incidents with progress and resolution details.

People management
They act as mentors to a team of Network Engineers, creating and executing plans and reporting on team activities in the required forums. They also ensure that employees with which they work are engaged and understand their career opportunities, by jointly taking responsibility for the training and development of their colleagues.

Reports
Network Wireless Engineers are also responsible for producing breach and other reports that are necessary for the correct operation of processes. They identify failures and short-comings in the current processes and escalate with recommendations.

Behavioral skills
Network Wireless Engineers are required to strictly comply with all processes and procedures as prescribed by our client and the client when relevant. Their ability to communicate well and to capture all pertinent details when required will contribute to their success.

  • At least 10 years’ relevant experience
  • At least 6 years’ experience as a Technical Engineer and Architect within Wireless LAN technologies with at least CCNA/CCNP Wireless, CCIE Wireless preferred.

What would make you a good fit for this role?

The candidate should: 

  • Ideally have or be in the process of getting a WLAN CCIE certification or at least 5 years consistent and high-level experience in architecting, supporting and deploying Wireless and R&S networks in a retail, Distribution Centre, or corporate office environment.
  • The successful candidate needs to be a logical thinking, creative and self-motivated individual with a passion for technology and an eagerness to learn new things.
  • The ideal candidate will have experience in virtualization platforms and some knowledge of scripting, either Python or NEST scripting.
  • The candidate needs to be an eager Mentor to enable the passing down of skills and methods of delivering on customer requirements, while showing a high level of patience in dealing with challenging people and situations.

Overview

Position: Open
Location: Cape Town
Job Title: Principal Wireless Engineer
Salary: To be discussed