Details about position

Looking for the next step in your career? Enjoy a challenge?  Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.  You will work with some of the leading world brands across the Fortune 100 and  Fortune 500 companies – who are all relying on our client to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.

Want to be part of our team?

The Security Engineer (L3) provides a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The Security Engineer (L3) focuses on third line support for high complexity incidents.

What you’ll be doing

 Monitoring

They ensure that assigned infrastructure at the client site is configured, installed, tested and operational. In this regard they will perform necessary checks, apply monitoring tools and respond to alerts. Where software is a component of the solution they will also take responsibility for ensuring that the software is installed and configured according to client requirements.

The Security Engineer (L3) identifies problems and errors prior to or when they occur. He or she will log all such incidents in a timely manner with the required level of detail. They liaise with all stakeholders including vendors, carriers and colleagues to expedite diagnosis of errors, events, incidents and problems and to identify a resolution.

Support

They investigate third line support calls assigned to them and identify the root cause of incidents and problems. They ensure the efficient and comprehensive resolution of incidents, events, problems and requests. This could involve ensuring that repairs are carried out by coordinating product requests and liaising with other team members. They will also report and escalate issues to 3rd party vendors if necessary. They take full ownership for managing the incident, request, event and/or problem to resolution within the service level conditions.

Where necessary, they escalate requests and exceptions to the Security Engineering Team Lead. They provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by our client’s procedures.

Senior Security Engineers (L3) ensure the preparation of assets and tools for new users (employees) by installing software and hardware to computers and assist with the configuration of devices for users who choose to bring their own devices to work. This is done in line with company policy and IT security measures.

Incident, problem, event and request management

When required they will take responsibility receiving calls and incidents at the services desk. They assist in analysing, assigning and escalating the support calls. They also provide telephonic support to clients where required. They are required to identify the problem, incident or event, perform root cause analysis on events, problems and incidents and document the actions required, identifying and selecting the appropriate solutions, including the development of a workaround plan. They ensure the implementation of a resolution and recovery, ensuring compliance to the relevant processes and policies.

They update incidents, requests, problems and/or events with progress and resolution details.

Shift Management

Senior Security Engineers (L3) that work shifts will be required to follow the required handover procedures for shift changes to ensure service continuity.  They complete and maintain any shift hand hover schedules.

Behavioural skills

Senior Security Engineers (L3) are required to strictly comply with all processes and procedures as prescribed by Our client and the client when relevant. Senior Security Engineers (L3) are also responsible for producing breach and other reports that are necessary for the correct operation of processes. They identify failures and short-comings in the current processes and escalate with recommendations. Their ability to communicate well and to capture all pertinent details when required will contribute to their success. These individuals display the ability to explain procedures or technical details to clients in a clear and concise manner.

What would make you a good fit for this role?

Key Roles and Responsibilities In this position you will be required to:

  1. Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.
  2. Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
  3. Take full ownership for managing the incident to resolution within the service level conditions.
  4. Provide regular feedback to affected parties and update all systems and/or portals as prescribed by Our client procedures.
  5. Provide telephonic support to clients when required.
  6. Perform the necessary hand over procedures in cases where shift work is required.
  7. Produce breach and other reports that are necessary for the correct operation of processes.

Requirements: Education, Training and Experience

  • Information Technology Degree
  • CCNP and above Qualification
  • At least 6-8 years’ relevant experience
  • Previous experience in the operational management and monitoring of multiple customer security environments
  • Proven experience and expertise within all areas of network security technologies, vendor products and security governance
  • Experience in Cisco (Firewall, IPS, IPSEC VPN, SSL VPN), Palo Alto (UTM), Check Point, Bluecoat (Proxy / Reverse Proxy)
  • Experience with McAfee IPS / Epo & F5 (LTM, ASM,APM
  • Personal Attributes and Skills Required Skills and knowledge
  • Possess strong knowledge and experience of complex networks and troubleshooting methods
  • Demonstrate solid understanding of vulnerabilities, threats, risks, compliance and other aspects of security governance
  • Display a strong client service orientation
  • Demonstrate specialist infrastructure knowledge
  • Demonstrate excellent interpersonal, co-ordination and problem solving skills
  • Display a strong client service orientation
  • Strive to meet and exceed SLAs at all times Attributes
  • Demonstrate the ability to communicate well to stakeholders
  • Demonstrate excellent attention to detail
  • Demonstrate the ability to interpret the complexity of technical problems
  • Possess the ability to work unsupervised as well as being able to work as part of a team in a pressured environment

Overview

Position: Open
Location: Cape Town
Job Title: Senior Security Engineer
Salary: To be discussed